LSE Ltd
Cash Register Centre
Moorland Way
Tritton Road
Lincoln
LN6 7JW

Tel: 01522 814555

Fax: 01522 814556

How to Complain

We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If you feel that we haven’t lived up to your expectations in any way, you can take your complaint further through our complaints procedure.

Where you first make your complaint:
Write to us at: Cash Register Centre, Moorland Way, Tritton Road, Lincoln LN6 7LR

We aim to resolve your concern straight away. Sometimes it may take longer to look into the matter fully. If this happens, we will let you know within 5 working days who is dealing with your complaint, why we have not resolved your complaint and when we will contact you again.

If your complaint is relating to a credit agreement:
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you’ve tried to resolve it with us first.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 08450 80 18 00
Email complaint.info@financial-ombudsman.org.uk
Website www.financial-ombudsman.org.uk